Store Policies

Order Processing

Orders are typically filled and shipped within 6 days of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. Braithwaite Wallets reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order Braithwaite Wallets will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Order Cancellation

Braithwaite Wallets's web site does not offer on-line order cancellation. To cancel an order, please contact our order department at Your Store's Phone Number within 24 business hours of placing your order.

Order Status

To check on the status of your order, please contact our store at Your Store's Phone Number during normal business hours.

Shipping Fees

Shipping fees calculated on our web site are approximate based on information provided by UPS. We cannot confirm the shipping fees until your order enters the shipping process. Despite our best efforts, a small number of orders have incorrect shipping fees. Rest assured, however, that we verify these fees as part of our shipping procedures.

If an order's correct shipping fee is lower than the calculated fee, we charge the lower amount and ship you the order.

If an order's correct shipping fee is higher than the calculated fee, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Back ordered items shipped separately will be shipped based on the original requested ship method and charged a separate shipping fee. We will contact you for instructions before shipping or cancel your back order.

The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns

Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund (we'll also refund the shipping cost if the return is a result of our error): Items are not returnable if they are in un-sellable condition, or are missing parts.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Packing and Sending Your Return

It only takes a few simple steps:

1. Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. You may use another box if you prefer.

2. Affix the shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).

3. Leave the package for your mail carrier to pick up.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY